Privacy Policy

Privacy Policy - Cliniqueonlinestore

At Cliniqueonlinestore, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website (the "Site"), purchase our skincare, makeup, fragrances, or gifts, or interact with our customer service team. We are committed to complying with global privacy standards (including relevant data protection regulations) to ensure your information is handled securely and transparently. By using our Site or services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as non-personal information generated through your interaction with our Site. This information is categorized as follows:

1.1 Personal Information

This includes data that can identify you directly or indirectly, such as:
  • Contact Details: Name, email address, phone number (if provided), shipping address, and billing address.
  • Account Information: Username, password (encrypted), and preferences (e.g., favorite products, skin type for personalized recommendations).
  • Payment Information: Credit/debit card details or other payment method information (note: we do not store full payment details—this is processed securely by our third-party payment service providers).
  • Interaction Data: Information you share when contacting customer service (e.g., inquiry details, feedback), or participating in surveys, reviews, or promotions (e.g., birthday for loyalty offers).

1.2 Non-Personal Information

This includes data that cannot identify you individually, such as:
  • Site Usage Data: Pages visited, time spent on the Site, device type (e.g., smartphone, laptop), browser type, IP address (anonymized where possible), and referral source (e.g., how you found our Site).
  • Aggregated Data: Trends and patterns derived from user activity (e.g., "50% of users prefer our hydrating skincare line"), which is used to improve the Site and products.

2. How We Use Your Information

We use your personal and non-personal information for specific, legitimate purposes, including:

2.1 Fulfilling Orders

  • Processing, packing, and shipping your purchases.
  • Sending order confirmations, shipment updates, and delivery notifications.
  • Handling returns, refunds, or replacements (as per our Terms of Purchase).

2.2 Improving Your Experience

  • Providing personalized recommendations (e.g., skincare routines based on your stated skin type, makeup shades matching your preferences).
  • Optimizing the Site’s design and functionality (e.g., fixing pages that load slowly based on usage data).
  • Responding to your customer service inquiries, feedback, or complaints (as per our Customer Service Policy).

2.3 Communication

  • Sending essential updates (e.g., changes to your order, policy updates).
  • Sharing marketing communications (e.g., new product launches, exclusive promotions, skincare tips) if you have opted in to receive them. You can unsubscribe from marketing emails at any time via the "unsubscribe" link in the email.

2.4 Security and Compliance

  • Protecting against fraud, unauthorized access, or misuse of the Site (e.g., verifying payment details to prevent fraudulent orders).
  • Complying with legal obligations (e.g., tax requirements, responding to lawful requests from authorities).

3. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with trusted third parties who assist us in operating our business, provided they agree to protect your data:

3.1 Service Providers

  • Payment Processors: Securely process your payment (e.g., Stripe, PayPal) — these providers only receive the information needed to complete the transaction.
  • Shipping Partners: Deliver your orders (e.g., DHL, FedEx) — they receive your shipping address and order details to fulfill delivery.
  • IT and Analytics Partners: Maintain the Site, track usage data, and improve performance (e.g., Google Analytics for Site traffic analysis) — these partners use anonymized data where possible.
  • Customer Service Tools: Assist with managing inquiries (e.g., email management platforms) — they only access data relevant to resolving your request.

3.2 Legal and Safety Reasons

We may share your information if required by law (e.g., to comply with a court order), to protect our rights or property, or to ensure the safety of our users or the public (e.g., investigating fraud).

4. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, or loss:
  • Encryption: Sensitive data (e.g., payment details, passwords) is encrypted using Secure Sockets Layer (SSL) technology or similar encryption protocols.
  • Access Controls: Only authorized team members (e.g., customer service, order processing) have access to your personal information, and they are trained on data protection practices.
  • Third-Party Security: Our service providers (e.g., payment processors, shipping partners) are required to maintain the same level of security for your data.
  • Regular Audits: We conduct periodic reviews of our security systems to identify and address potential vulnerabilities.
Please note: While we take all reasonable steps to protect your data, no online platform is 100% secure. You should also take precautions (e.g., using a strong, unique password for your account, not sharing your password with others) to protect your information.

5. Your Rights Regarding Your Information

You have certain rights over your personal information, and we make it easy to exercise these rights:
  • Access: Request a copy of the personal information we hold about you (e.g., your order history, account details).
  • Correction: Update or correct inaccurate information (e.g., changing your shipping address in your account settings).
  • Deletion: Request the deletion of your personal information (where we are not required to keep it by law, e.g., for tax records).
  • Opt-Out: Unsubscribe from marketing communications at any time (via the "unsubscribe" link in emails or by contacting customer service).
  • Data Portability: Request a copy of your data in a format that can be transferred to another service provider (e.g., your order history for use with another retailer).
To exercise any of these rights, please contact our customer service team at [email protected] with your request. We will respond within 30 days (or as required by law) to confirm receipt and process your request.

6. Children’s Privacy

Our Site and products are intended for use by adults (18 years and older). We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will delete it immediately. If you believe a child has provided us with information, please contact us at [email protected].

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:
  • Order-Related Data: We keep your order history and contact details for 7 years to comply with tax and legal obligations, and to assist with future returns or inquiries.
  • Account Data: If you have an account, we retain your information until you request account deletion (after which we delete or anonymize your data, except for legal retention requirements).
  • Marketing Data: We retain your opt-in status for marketing communications until you unsubscribe.

8. Policy Updates

We may update this Privacy Policy to reflect changes in laws, technology, or our business practices. Any revisions will be posted on this page with an updated "Last Revised" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy. If we make significant changes (e.g., new uses of your data), we will notify you via email (if you have an account) or a prominent notice on the Site.

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy (e.g., accessing your data, reporting a privacy issue), please contact our privacy team at:
We aim to respond to all privacy-related inquiries within 3-5 business days.