Shipping Policy

Shipping Policy - Cliniqueonlinestore

At Cliniqueonlinestore, we strive to make your shopping experience seamless—including fast, reliable, and free global shipping on every order of skincare, makeup, fragrances, and gifts. This Shipping Policy outlines the details of our shipping services, delivery timelines, and related guidelines to help you understand how your order will reach you. By placing an order with us, you agree to the terms below.

1. Shipping Coverage: Free Global Delivery

We offer free standard shipping to all destinations worldwide, with no minimum purchase requirement. Whether you’re ordering a single skincare product or a curated gift set, you will never be charged additional shipping fees at checkout. This policy applies to all countries and territories, with exceptions only for regions where international shipping is restricted by local laws or logistical limitations (see Section 5 for restricted regions).

2. Order Processing Time

Before your order ships, we need time to verify, pack, and prepare your products to ensure they arrive in perfect condition. Our standard processing timeline is as follows:
  • Most orders are processed and dispatched within 1-3 business days from the date of your order confirmation. Business days exclude weekends (Saturday and Sunday) and public holidays (e.g., Christmas, New Year’s Day), which may extend processing time.
  • For personalized or custom gifts (if applicable), processing may take an additional 2-4 business days to ensure the customization meets our quality standards. You will be notified via email if your order requires extended processing.
  • Once your order is dispatched, we will send a Shipment Confirmation email to the address associated with your order. This email includes a tracking number (where available) and a link to monitor the status of your delivery.

3. Delivery Timeframes

After your order is dispatched, delivery times vary by destination but follow a standard global timeline:
  • Standard delivery typically takes 6-12 business days to reach most countries worldwide. This includes time for international transit, customs clearance (for cross-border orders), and local delivery by the carrier.
  • Please note that delivery times are estimates, not guarantees. They may be extended by factors beyond our control, such as:
    • Customs delays: Some countries require additional documentation or inspection for imported beauty products, which can add 1-3 business days to delivery.
    • Local shipping disruptions: Events like weather emergencies, public strikes, or peak shopping seasons (e.g., Black Friday, holiday season) may slow down local delivery.
    • Remote locations: Deliveries to rural or remote areas may take an extra 2-4 business days compared to urban centers.
We recommend checking the tracking link in your Shipment Confirmation email for real-time updates on your order’s location and expected delivery date.

4. Shipping Carriers

We partner with trusted international shipping carriers to ensure your order is delivered safely and efficiently. The carrier for your order is selected based on your destination and the size of your package, and may include:
  • Major global carriers: DHL, FedEx, UPS, or Aramex for faster cross-border delivery.
  • Local postal services: For destinations where regional carriers offer more reliable last-mile delivery (e.g., USPS for the United States, Royal Mail for the United Kingdom, China Post for Asia Pacific).
All carriers are selected for their track record of handling beauty products (which may include fragile items like glass fragrance bottles) and providing end-to-end tracking. While we work with reputable carriers, Cliniqueonlinestore is not liable for delays, lost packages, or damage caused by the carrier—though we will assist you in filing claims with the carrier if issues arise (see Section 6).

5. Restricted Regions and Prohibited Items

While we offer global shipping, there are a few exceptions and restrictions:
  • Restricted regions: We cannot ship to countries or territories where international trade restrictions, import bans, or logistical challenges prevent reliable delivery. These may include regions with ongoing conflicts, strict import regulations for beauty products, or limited postal services. If you attempt to place an order to a restricted region, we will notify you via email and cancel the order with a full refund.
  • Prohibited items: Some beauty products may be restricted for import in certain countries due to local regulations (e.g., products containing specific ingredients, aerosol sprays, or large-volume liquids). If your order includes a prohibited item for your destination, we will contact you to offer a replacement (if available) or a full refund.

6. Missing, Lost, or Damaged Shipments

We take great care to pack your products securely, but if you encounter issues with your delivery:
  • Missing or lost packages: If your tracking information shows your order was delivered but you have not received it, first check with your local carrier or neighbors (packages may be left with a neighbor if you are unavailable). If the package is still missing after 3 business days, contact our customer service team at [email protected] with your order number and tracking number—we will work with the carrier to locate the package or process a refund/replacement.
  • Damaged packages: If your order arrives damaged (e.g., broken bottles, leaking products), notify us within 7 days of delivery with photos of the damaged product, packaging, and the shipping label. We will arrange for a free replacement or full refund, and may coordinate with the carrier to file a damage claim.

7. Shipping Policy Updates

We may update this Shipping Policy to reflect changes in our carrier partnerships, delivery timelines, or global shipping regulations. Any revisions will be posted on this page with an updated "Last Revised" date. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

8. Contact Us

If you have questions about your order’s shipping status, need help with tracking, or have concerns about delivery to your destination, please contact our customer service team at:
We aim to respond to all shipping-related inquiries within 2-3 business days and assist you in resolving any issues promptly.