Terms of Purchase

Terms of Purchase - Cliniqueonlinestore

These Terms of Purchase ("Terms") govern all transactions made through Cliniqueonlinestore (the "Website"), including the purchase of skincare, makeup, fragrances, and gifts (collectively, "Products"). By placing an order on the Website, you ("Customer") agree to be bound by these Terms. Please read them carefully before making a purchase.

1. Order Placement and Confirmation

1.1 To place an order, you must provide accurate and complete information (including shipping address, contact details, and payment information) during the checkout process. Cliniqueonlinestore reserves the right to reject or cancel any order if the information provided is incorrect, incomplete, or if there are issues with product availability.
1.2 Upon successful submission of your order, you will receive an automated email confirmation containing your order number, product details, and total amount paid. This confirmation does not constitute final acceptance of your order; we will send a second "Shipment Confirmation" email once your order has been processed and dispatched.

2. Pricing and Payment

2.1 All product prices displayed on the Website are quoted in United States Dollars (USD) and include applicable taxes (where required by law). Prices are subject to change without prior notice, but the price charged at the time of order placement will be honored (unless the product is discontinued or there is a pricing error).
2.2 We accept major credit cards (Visa, Mastercard, American Express), debit cards, and other secure payment methods as indicated at checkout. All payments are processed through encrypted, secure payment gateways to protect your financial information.
2.3 You agree to pay the full amount specified in your order confirmation, including any applicable taxes. Cliniqueonlinestore reserves the right to cancel orders if payment is declined or if fraudulent payment activity is suspected.

3. Shipping and Delivery

3.1 Processing Time: Orders are typically processed and dispatched within 1-3 business days from the date of order confirmation (excluding weekends and public holidays).
3.2 Delivery Time: After dispatch, standard delivery takes 6-12 business days to reach the destination. Delivery times are estimates and may be affected by factors beyond our control (e.g., customs delays, local shipping disruptions).
3.3 Shipping Costs: We offer free global shipping on all orders, with no minimum purchase requirement. No additional shipping fees will be added to your order total.
3.4 Shipping Updates: Once your order is dispatched, you will receive a Shipment Confirmation email with a tracking number (where available) to monitor the status of your delivery. Cliniqueonlinestore is not liable for delays caused by the shipping carrier or incorrect shipping addresses provided by the Customer.

4. Returns and Refunds

4.1 Return Eligibility: You may return any unused, unopened, and undamaged Products for a full refund within 60 days from the date of delivery. Products that have been used, opened, or damaged (other than due to shipping) are not eligible for return.
4.2 Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Our team will provide you with a return authorization number and detailed instructions for sending the product back. You are responsible for ensuring the returned product is properly packaged to avoid damage during transit.
4.3 Refund Processing: Once we receive and inspect the returned product (to confirm it meets the return eligibility criteria), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
4.4 Non-Returnable Items: Customized or personalized gifts (if applicable) are non-returnable unless they arrive damaged or defective.

5. Product Availability and Defects

5.1 We strive to maintain accurate stock levels on the Website, but occasional stock shortages may occur. If a product you ordered is out of stock, we will notify you via email and offer a full refund or the option to substitute with a similar product (if available).
5.2 If you receive a damaged, defective, or incorrect product, please contact our customer service team within 7 days of delivery. Provide your order number and clear photos of the product issue, and we will arrange for a free replacement or full refund (including any return shipping costs, if required).

6. Modifications to Terms

Cliniqueonlinestore reserves the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated "Last Revised" date. Your continued use of the Website after the changes take effect constitutes acceptance of the revised Terms.

7. Contact Us

For questions, concerns, or assistance related to these Terms or your order, please contact our customer service team:
We aim to respond to all inquiries within 2-3 business days.