Refund Policy

Refund Policy - Cliniqueonlinestore

At Cliniqueonlinestore, we want you to be fully satisfied with your purchase of skincare, makeup, fragrances, or gifts. This Refund Policy outlines the terms, conditions, and process for requesting a refund, ensuring transparency and clarity for every customer. By placing an order with us, you agree to comply with the guidelines below.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:
  • Timeframe: The refund request must be initiated within 60 days from the date of delivery of your order. Requests submitted after this period will not be processed.
  • Product Condition: Returned products must be unused, unopened, and in their original packaging (e.g., sealed skincare tubes, unbroken makeup palettes, intact fragrance boxes). Products that have been used, tested, damaged (other than due to shipping), or altered (e.g., custom labels removed) are not eligible for a refund.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number (found in your order confirmation email) or a copy of the delivery receipt.
  • Exceptions: Customized or personalized gifts (if applicable) are non-refundable unless they arrive damaged, defective, or incorrect (see Section 3 for details on faulty products).

2. How to Request a Refund

Follow these steps to initiate a refund:

Step 1: Contact Customer Service

Email our customer service team at [email protected] with the following information:
  • Your full name and order number.
  • The name(s) of the product(s) you wish to return for a refund.
  • A clear reason for the refund request (e.g., "changed mind," "product not as described").
  • Photos of the product(s) and packaging (if the product is damaged or incorrect) to help us assess your request quickly.

Step 2: Receive Return Authorization

Once we review your request and confirm eligibility, we will send you a Return Authorization (RA) Number via email within 2-3 business days. This number must be clearly marked on the outside of your return package—packages without an RA Number may be rejected or delayed.

Step 3: Ship the Product(s) Back

Package the eligible product(s) securely (using the original packaging if possible) and ship them to the address provided in the RA email. While we offer free global shipping for orders, return shipping costs are the responsibility of the customer (except for faulty, damaged, or incorrect products—see Section 3). We recommend using a trackable shipping service to ensure the package reaches us, as we are not liable for lost or missing return shipments.

3. Refunds for Damaged, Defective, or Incorrect Products

If you receive a product that is:
  • Damaged: Broken, leaking, or damaged during shipping.
  • Defective: Does not function as intended (e.g., a skincare serum pump is broken, a fragrance bottle does not spray).
  • Incorrect: Not the product you ordered (e.g., wrong shade of lipstick, incorrect skincare size).
You are entitled to a full refund (including return shipping costs) or a free replacement (your choice). To claim this:
  • Notify us within 7 days of delivery (instead of 60 days) with photos of the product, packaging, and any damage/defect.
  • We will cover the return shipping cost by providing a pre-paid shipping label (for eligible regions) or reimbursing your shipping expenses upon receipt of the return package.
  • Once we receive and inspect the faulty product, we will process your refund or send a replacement within 3-5 business days.

4. Refund Processing Timeline and Method

Processing Time

After we receive your return package and verify that it meets our eligibility criteria (typically within 3-4 business days of delivery to our warehouse), we will initiate your refund. Refunds are processed within 5-10 business days from the date of verification.

Refund Method

Refunds will be issued to the original payment method used for the purchase:
  • If you paid with a credit/debit card, the refund will appear in your account within 3-7 additional business days (depending on your bank’s processing times).
  • If you paid via PayPal or another digital wallet, the refund will be credited to your wallet within 2-5 business days.
Please note: We cannot issue refunds to a different payment method than the one used for the original order, unless required by law.

5. Partial Refunds

Partial refunds may be approved in the following cases:
  • You return only a portion of your order (e.g., 2 out of 5 products in a gift set). The refund amount will be the price of the returned products, minus any applicable discounts or promotions applied to the original order.
  • The product is returned with minor damage to the packaging (but the product itself is unused and unopened)—a small fee may be deducted from the refund to cover packaging costs.

6. Refund Status Inquiries

If you have not received your refund within the stated timeline:
  • First, check your bank or payment provider’s transaction history—refunds may take additional time to reflect in your account.
  • If no refund is visible, contact us at [email protected] with your order number and RA Number, and we will provide an update on the status of your refund.

7. Policy Updates

We may update this Refund Policy to reflect changes in our business practices or legal requirements. Any revisions will be posted on this page with an updated "Last Revised" date. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

8. Contact Us

For questions, concerns, or assistance with refund requests, please email our customer service team at:
We aim to respond to all refund-related inquiries within 2-3 business days and resolve issues as quickly as possible.